Shipping policy
Processing Time: 1-3 business days (orders before 12pm AEST ship same day). Express orders prioritized.
Packaging: Shipped in rigid mailing tubes or mailers to prevent damage.
AUSTRALIA WIDE
FREE Standard Shipping
• 3-6 business days after dispatch
• Track via Australia Post
Express Shipping: $15.00
• 1-2 business days (metro), 2-4 (regional)
• Same-day dispatch if ordered before 12pm AEST
INTERNATIONAL (NZ)
Standard Shipping: $20.00
• 5-10 business days + customs delays
• Track via Australia Post
• Buyer responsible for duties/taxes
FREQUENTLY ASKED QUESTIONS
Can I change my order?
Email admin@katowse.com.au immediately. Changes aren’t guaranteed after processing.
My tracking hasn’t updated.
Wait 48 hours, then contact Australia Post. Still stuck? Email us.
What if my package is lost?
We’ll assist with carrier claims but aren’t liable after handoff. Use secure addresses.
Returns Address: 36 Joe Ford Drive, Tatura, VIC 3630
Response time: Within 4 hours (9am-5pm AEST)